Managed Services And Enterprise Support

Managed Digital Signage Services That Keep Enterprise Networks Performing. Proactive monitoring, tiered SLAs, dedicated account teams, and full content operations.

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Deploying a large-scale digital signage network is one challenge. Keeping it performing at enterprise standard (across hundreds of locations, thousands of screens, and a continuous content programme) every single day after go-live is another. Mandoe’s managed digital signage services cover both. With proactive device monitoring, tiered SLA support, dedicated account management, and managed content operations available as a fully integrated service, Mandoe provides the operational confidence that enterprise organisations require.

Just a few of our amazing customers

A Digital Signage Partner

Not Just a Software Licence

Most digital signage vendors provide software and a help desk number. When screens go down, when devices fail at remote sites, when a campaign deploys incorrectly across 300 locations, the internal IT team absorbs the impact. That’s an expensive and avoidable risk for enterprise organisations where screen uptime has direct operational, commercial, or reputational consequences.

Mandoe’s managed service model is different. It’s a proactive operational partnership with a dedicated team, defined service levels, structured delivery methodology, and continuous service improvement built around your specific network requirements. The Mandoe team identifies issues before they escalate. When hardware fails, we replace it. When content needs updating, our team handles it.

The Result

Your IT and marketing teams are free to focus on their core responsibilities. Your screens perform at enterprise standard, every day, without internal overhead.

Key Capabilities

What Mandoe’s Managed Digital Signage Service Covers

Proactive Device Monitoring and Fault Management

Automated fault detection

Mandoe monitors all connected devices across your screen estate continuously using the platform’s device analytics and watchdog infrastructure. Automated fault detection triggers service desk notification for every device event. The Mandoe service team takes ownership of resolution (proactively contacting site locations where on-site intervention is required) before your internal teams even know there’s an issue.

Proactive Device Monitoring and Fault Management

Tiered Service Level Agreements

Mandoe’s enterprise managed service structures across tiered SLA models

Mandoe’s enterprise managed service structures across tiered SLA models from reactive support with defined response times through to fully proactive managed service with dedicated resources and hardware replacement commitments. Response times, resolution targets, and escalation paths are agreed and documented at project inception. The premium tier includes hot-swap hardware replacement, with stock held in regional depots.

Dedicated Account and Delivery Team

Enterprise accounts receive a dedicated team

Enterprise accounts receive a dedicated team: Partnership Lead, Account Manager, Senior Project Manager, Delivery Owner, and a Dedicated Service Team. Monthly operational reviews and quarterly strategic reviews ensure the Mandoe team stays aligned with your evolving business requirements and that the platform roadmap is communicated in context of your digital signage strategy.

Structured Project Delivery Methodology

Mandoe’s enterprise delivery follows a phased methodology

Mandoe’s enterprise delivery follows a phased methodology with defined quality gates: Project Inception, Rollout Readiness, Installation, Project Finalisation, and Ongoing Management. Each phase includes risk management processes, communication plans, and client approval gates – giving procurement teams the delivery confidence they require from a technology partner.

Continual Service Improvement

Regular performance reviews

Regular performance reviews assess delivery against agreed KPIs, identify improvement opportunities, and track enhancements. The improvement cycle connects client operational feedback with the Mandoe product roadmap ensuring the platform’s development priorities reflect real-world requirements of enterprise clients in active deployment.

Hardware Replacement and Fleet Management

Faulty devices are collected by Mandoe’s service team at the time of swap.

Under premium service agreements, faulty hardware is replaced by the Mandoe service team – not your internal IT or facilities staff. Replacement stock is held in regional depots covering metropolitan, regional, and remote locations. Fleet management services cover planned refresh cycles, firmware update management, and proactive end-of-life planning.

Built for Retail – and Every Enterprise With Always-On Screen Requirements

Retail Chains

Healthcare

Corporate Campuses

Franchise Networks

Transportation & Industrial

Retail Chains

Always-on screen uptime across high-footfall store environments, with proactive fault management and content operations managed by Mandoe’s team. Screen failure before a major sales event is identified and resolved, often before the store opens.

Healthcare

Managed device monitoring and fault response in clinical environments where display failure has direct patient communications impact. SLAs are configured to reflect the operational priority of patient-facing screens.

Corporate Campuses

High screen density environments with complex content programmes managed under a dedicated account team. Regular service reviews align the content and technology programme with the organisation’s communications strategy.

Franchise Networks

Central oversight and proactive monitoring of a franchisee screen estate without requiring central resource to manage individual location issues. The Mandoe service team is the first line of response for every franchisee screen event.

Access Governance and Identity

Transportation & Industrial (Remote Locations)

Managed services coverage for remote and regional locations where on-site technical resource is unavailable or impractical. Hardware replacement logistics managed through regional depot stock.

Part of the

Mandoe Enterprise Platform

Mandoe’s managed service team operates with full visibility of the platform. Device health data from the Digital Signage Analytics module gives the service team proactive fault intelligence. Content operations are managed through the Content as a Service capability. The CMS audit log provides compliance visibility. This integrated platform access means Mandoe’s team can identify and resolve issues across device health, content delivery, and access governance from a single operational view – a genuinely unified managed service.

Digital Signage Analytics Content as a Service

Why Enterprise Operations Teams

Choose Mandoe’s Scheduling Software

Maintain Screen Uptime

Maintain enterprise-standard screen uptime through tiered SLAs with defined response and replacement commitments.

Reduce Operational Risk

KReduce operational risk with proactive monitoring that identifies issues before they reach your screens.

Time Saving Benefits

Free internal IT and marketing teams from day-to-day signage network management.

Achieve Cost Predictability

Achieve cost predictability through defined managed service scope and agreed pricing.

Ensure hardware currency through proactive fleet management and planned refresh planning.

Dedicated Account Management

Receive dedicated account management that stays aligned with your business strategy.